Specialist – Operational Sales Support (m/f/d)

  • Global Operations
  • Frankfurt, Germany

Specialist – Operational Sales Support (m/f/d)

Job description

The main goals of the position are:

  • Operational (inhouse) sales support for RFP contracting
  • Customer Services and Commission Payment handling support

The main areas of activities are:

  • Operational (inhouse) Sales Support for Corporate RFP contracting (EMEA), including CRS rate loading, GDS Rate mapping, GDS Rate Audits
  • Operational Support for TMC/Consortia RFP contracting (Global), including CRS rate loading, GDS Rate mapping, GDS Rate Audits and support of invoicing process
  • Handle customer service requests and complaints
  • Support Commission Payment handling process
  • Involvement in projects (re-occurring and new)

Requirements

  • 2 years work experience in hospitality / travel industry, ideally hotel rooms division or sales
  • Fluent spoken and written English
  • Advanced knowledge of MS Office package


In addition to the usual benefits we offer:

  • Regulated but flexible working hours
  • Home office policy
  • No dresscode
  • 30 days vacation per year
  • Yearly ticket for public transportation within Frankfurt area or subsidy for parking lot
  • Subsidy for lunch
  • Free access to the Open Sky Fitness Center in the neighbouring Steigenberger Airport Hotel, Frankfurt